Refund policy

Returns

We hope you will love your Robinson Pelham jewel. However, if you have changed your mind, or your purchase is not quite right, we are here to help.

Returning Your Jewellery

Please return your jewellery in its original Robinson Pelham packaging to:

Robinson Pelham Ltd
39 Elystan Street
London
SW3 3NT
United Kingdom

We strongly recommend using a tracked or recorded delivery service, as we cannot accept responsibility for items lost or damaged in transit.

Refunds

Once we have received and inspected your returned item, we will process your refund to the original payment method.

Please note that any original delivery or insurance charges are non-refundable, except where required by applicable law.

Exchanges

Should you wish to exchange your jewellery rather than receive a refund, we will be delighted to assist wherever possible. Please let us know when submitting your withdrawal request or contact our Client Services team.

Bespoke & Personalised Jewellery

As each Robinson Pelham jewel is crafted with exceptional care, some pieces are made especially for you.

The statutory right of withdrawal does not apply to jewellery that has been made to your specifications or personalised at your request. This includes bespoke commissions and engraved or personalised pieces.

This does not affect your statutory rights if an item is faulty or not as described.

Your Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the final item in your order, without giving a reason.

To exercise your right of withdrawal, simply select "Submit Withdrawal" in our website footer and complete the online withdrawal form. Once we receive your request, we will acknowledge it promptly and provide instructions for returning your item.

Faulty Items

If your jewellery arrives with a fault, or develops a manufacturing fault, please contact our Client Services team as soon as possible.

We will arrange either a like-for-like replacement or a full refund, including the original delivery and insurance charges where applicable.

For your protection, we recommend returning faulty items in their original packaging using a tracked delivery service. International customers are welcome to contact us, as we may be able to arrange collection.

If you have any questions regarding a return, exchange or repair, our Client Services team will be pleased to assist you on +44 (0)20 7828 3492.